Shipping & Replacement

Replacement Policy

You can replace the Wrong Item ( No same as shown or Damaged during transportation) item within 7 days after delivery. If the return is the result of our error, we will also pay the return shipping costs (you received an incorrect or defective item, etc.). If it gets broken in transit ( we have it all covered in our Accidental Coverage Activation).

You must wait for your replacement within four weeks after the return of your package, however, in many cases, you will find the replacement much faster. This period of time includes the transit time for us to receive your return shipment (5 to 10 business days), which is why it takes us time to process your return once we receive it (3-5 business days). Day). Against a refund, you have the option to buy something else from us or get credit from the store that can be used later when you decide to buy.

If you need to return an item, complete the form below with your order number and details about the product you wish to return. We will respond as soon as possible with instructions on how to return the items of your order.

Please note that there is no return or replacement depending on the factor I like or don’t like.

We Pack Orders with proper packaging so they wont get damaged even during transportation / transit even through Pakistan Post, Leopards etc.

Items on sale (items sold at a discount at their original price) are not subject to return unless there is a failure to return.

Shoppers Stop Pakistan ha the final decision against replacement or exchange of any item.

To request a change, complete the form below.


    We can ship to virtually any address in Pakistan. Note that there are restrictions on some products, and some products cannot be shipped to some destinations.

    When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

    Normally It takes 1-2 days for us to process maximum and it takes 2-4 working days to Deliver at your destination.

    For Balochistant, Azad Kashmir & few Areas of KPK, Interior Sindh It takes 4-6 working days maximum to deliver.

    Thus, you will get your order within 1-5 working days in total once you have placed it.

    Tracking Number is sent to you as well.

    Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full Kg.

    Note: In case of refusing to accept your order, shipping charges & costs incurred will be at your end, and they will be taken from you on day of Judgment inshaALLAH.