FAQs - Frequently Asked Questions
We have started pre ordering service which normally takes maximum 45- 60 days to reach you.
Once the payment is confirmed and it begins processing ( you will receive an email).
In case of more than 60 days or any issue with Pakistan Customs, we will refund your money if we wont deliver you on said time Automatically and inform you via email, whatsapp and also through call.
In case product is not same being pre ordered, we give 100% refund.
If you place the order, and before confirmation, you cancel the order, the amount will Automatically be returned to your account you have used to pay. Normally it takes 2-7 working days for Automatic refund in case of Failed Order or Cancellation by Customer.
Yes, once we receive your payment, our representative will contact you for confirmation for order processing. Once the order processing starts, you can not cancel your order
Sorry, returns are not possible after the the said return period mentioned above in our Return & Refund Policy. You can reach our team for further questions 24/7 under Orders@shoppersstop.pk
No, you do not have to return all the products, but if you order something which has free gift with it, you have to return the product plus the free item you received. Making sure both items comply with our return & refund policy
There are no charges for shipping a product back to ShoppersStop.pk. In case if you are being asked to pay shipping company, the amount paid by you will also be refunded by us.
For Details Read Our Return & Refund Policy
It only happens if the product in subject of return does not meet the return and refund policy .
Shipping Related
You will receive Email / SMS / Whatsapp with Tracking Number and Approximate time it should takes to be delivered at your given address.
It takes 1-5 working days maximum to receive your order after your payment is processed. Your order will be confirmed before shipping as confirmation.
After Quality check, each order is sent to packaging team and they ensure, that you receive your order and all products in 100% intact brand new condition at your given address.
In case, you still get damaged product, inform us, we will send its replacement 100% free of cost right away.
Further, Suppose, we do not have that product no longer available with us, then we will refund 100% of your money with no questions asked.
We make sure, that you receive your order in 100% intact condition and is quality checked by our team making sure that every electronic item is working. You will be informed via Whatsapp, Email & SMS about status of your order at each stage.
Incase of any issue contact us on our social handles, whatsapp or email.
