Delivery time varies due because of COVID19. We follow all SOPS necessary for safety of our customers and our staff.

Shoppers Stop, Shoppers Stop Pakistan
FAQs2022-07-04T16:41:47+05:00

FAQs - Frequently Asked Questions

In case of Order Cancellation, how can i get my money back?2022-07-04T16:39:22+05:00

If you place the order, and before confirmation, you cancel the order, the amount will Automatically be returned to your account you have used to pay. Normally it takes 2-7 working days for Automatic refund in case of Failed Order or Cancellation by Customer.

Can I cancel my order?2022-07-04T16:37:15+05:00

Yes, once we receive your payment, our representative will contact you for confirmation for order processing. Once the order processing starts, you can not cancel your order

Can I return my items after the return window as expired?2022-07-04T16:13:28+05:00

Sorry, returns are not possible after the the said return period mentioned above in our Return & Refund Policy. You can reach our team for further questions 24/7 under Orders@shoppersstop.pk

Do I have to return all products in my order?2022-07-04T16:22:51+05:00

No, you do not have to return all the products, but if you order something which has free gift with it, you have to return the product plus the free item you received. Making sure both items comply with our return & refund policy

Do I have to pay for shipping charges when I return a product?2022-07-04T16:22:37+05:00

There are no charges for shipping a product back to ShoppersStop.pk. In case if you are being asked to pay  shipping company, the amount paid by you will also be refunded by us.

For Details Read Our Return & Refund Policy

What can I do if my return request was not accepted?2022-07-04T16:22:01+05:00

It only happens if the product in subject of return does not meet the return and refund policy .

Shipping Related

How can I track my Order?2022-07-04T16:35:28+05:00

You will receive Email / SMS / Whatsapp with Tracking Number and Approximate time it should takes to be delivered at your given address.

How much time does it take to ship?2022-07-04T16:34:02+05:00

It takes 1-5 working days maximum to receive your order after your payment is processed.  Your order will be confirmed before shipping as confirmation.

What happens if my consignment gets damaged during shipping?2022-07-04T16:45:13+05:00

After Quality check, each order is sent to packaging team and they ensure, that you receive your order and all products in 100% intact brand new condition at your given address.

In case, you still get damaged product, inform us, we will send its replacement 100% free of cost right away.

Further, Suppose, we do not have that product no longer available with us, then we will refund 100% of your money with no questions asked.

What happens if I pay and do not receive my order?2022-07-04T16:28:05+05:00

We make sure, that you receive your order in 100% intact condition and is quality checked by our team making sure that every electronic item is working. You will be informed via Whatsapp, Email & SMS about status of your order at each stage.

Incase of any issue contact us on our social handles, whatsapp or email.

 

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